Privacy Policy

01 Introduction

Silver City Transport ("Silver City Transport", "we", "our", or "us") is committed to protecting the privacy and personal information of our customers, passengers, business partners, employees, and website visitors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Personal Information Protection Act 2016 (PIPA) of Bermuda.

By using our services, website, booking systems, or communicating with us, you acknowledge and agree to the practices described in this Privacy Policy.

02 Our Commitment Under PIPA

Silver City Transport recognizes its responsibilities under the Personal Information Protection Act 2016 and has implemented policies and procedures designed to ensure compliance with:

• Section 5 — Responsibility and Compliance
• Section 6 — Conditions for Using Personal Information
• Section 8 — Fairness
• Section 9 — Privacy Notices
• Section 10 — Purpose Limitation
• Section 11 — Proportionality
• Section 12 — Integrity of Personal Information
• Section 13 — Security Safeguards
• Section 14 — Breach of Security
• Section 15 — Transfer of Personal Information to Overseas Third Parties

03 Personal Information We Collect

We may collect personal information necessary to provide transportation and related services, including:

Identity Information

• Full name
• Date of birth when required
• Government-issued identification where required by law

Contact Information

• Telephone number
• Mobile number
• Email address
• Residential or business address

Booking Information

• Pickup locations
• Drop-off locations
• Travel itineraries
• Flight details
• Reservation history
• Group transportation requirements

Payment Information

• Billing information
• Payment confirmations
• Transaction records

Emergency Information

• Emergency contact details
• Relevant medical information voluntarily disclosed for transportation safety purposes

Business Information

• Company name
• Corporate contact details
• Employee transportation requirements

Website Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage statistics
• Referral source information

04 How We Collect Personal Information

We collect information through:

• Online booking forms
• Telephone reservations
• Email communications
• Website inquiries
• Corporate transportation agreements
• Airport transfer bookings
• Tour reservations
• Customer support interactions
• Social media communications

05 Purposes for Using Personal Information

In accordance with Sections 6 and 10 of PIPA, we use personal information only for legitimate and specified purposes, including:

Service Delivery

• Processing reservations and bookings
• Providing transportation services
• Coordinating pickups and drop-offs
• Managing airport transfers
• Organizing tours and excursions
• Providing customer support

Communication

• Sending booking confirmations
• Providing service updates
• Notifying customers of schedule changes
• Responding to inquiries

Business Operations

• Processing payments
• Maintaining service records
• Conducting business administration
• Managing customer relationships
• Improving service quality

Safety and Security

• Protecting passengers and drivers
• Managing emergencies
• Investigating incidents
• Meeting legal obligations

Marketing

Where permitted by law and with appropriate consent where required, we may send service announcements, promotional offers, company updates, and customer satisfaction surveys. Customers may opt out of marketing communications at any time.

06 Consent

Pursuant to Section 6(1)(a) and Section 6(2) of PIPA, Silver City Transport relies on consent where appropriate for the collection and use of personal information.

Consent may be obtained through online booking forms, service agreements, written authorization, verbal authorization where appropriate, or through actions that reasonably indicate consent.

Individuals may withdraw consent subject to legal, contractual, and operational requirements.

07 Disclosure of Personal Information

We do not sell personal information. We may disclose personal information only when necessary for the purposes identified in this Policy, including to:

• Payment processors
• Technology service providers
• Booking and reservation systems
• Professional advisors
• Regulatory authorities
• Law enforcement agencies where required by law
• Insurance providers
• Emergency responders when necessary

All third-party service providers are required to maintain appropriate confidentiality and security standards.

08 Overseas Transfers

Where personal information is transferred to overseas service providers, Silver City Transport complies with Section 15 of PIPA by ensuring an appropriate level of protection through contractual safeguards, security assessments, vendor due diligence, and industry-standard security controls.

09 Security Safeguards

In accordance with Section 13 of PIPA, we implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, theft, misuse, alteration, or destruction.

Security measures include:

• Secure cloud services
• Password-protected systems
• Access controls
• Staff confidentiality obligations
• Encrypted communications where appropriate
• Secure payment processing

10 Data Retention

Consistent with Section 12(2) of PIPA, we retain personal information only for as long as necessary to fulfill the purposes for which it was collected, meet legal requirements, resolve disputes, enforce agreements, and maintain business records. Information that is no longer required is securely deleted, destroyed, or anonymized.

11 Your Rights Under PIPA

Under Part 3 of PIPA, individuals have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request that certain uses cease
• Request deletion or destruction of information where appropriate
• Ask how personal information has been used
• Submit a complaint regarding privacy practices

12 Children's Privacy

Silver City Transport does not knowingly collect personal information from children except where necessary to provide transportation services booked by a parent, guardian, school, or authorized organization. Where required, parental or guardian consent will be obtained in accordance with applicable provisions of PIPA.

13 Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website performance, enhance user experience, analyze website traffic, and maintain website security. Users may adjust browser settings to manage cookie preferences.

14 Breach Notification

In accordance with Section 14 of PIPA, if a security breach involving personal information is likely to adversely affect an individual, Silver City Transport will:

• Notify the Privacy Commissioner without undue delay
• Notify affected individuals where required
• Take reasonable steps to mitigate harm
• Investigate and remediate the incident

15 Privacy Officer

Pursuant to Section 5(4) of PIPA, Silver City Transport has designated a Privacy Officer responsible for privacy compliance matters. Privacy inquiries may be directed to:

16 Contact Information

Silver City Transport — Bermuda

17 Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. Updated versions will be posted on our website with the revised effective date.

Continued use of our services following publication of an updated Privacy Policy constitutes acceptance of the revised Policy.